{"componentChunkName":"component---template-cache-tmp-ways-we-can-help-js","path":"/additional-support/ways-we-can-help","result":{"pageContext":{"page":{"id":"cGFnZTo2MzY3","title":"Ways we can help","pageId":6367,"content":null,"uri":"additional-support/ways-we-can-help","slug":"ways-we-can-help","isFrontPage":false,"is_savings_hub_page":false,"stickyCtaBanner":{"fieldGroupName":"stickyCtaBanner","stickyCtaButtonText":null,"stickyCtaLink":null,"stickyCtaText":null,"stickyPageSection":null},"pageOptions":{"hideBreadcrumbs":false},"featuredImage":null,"seo":{"metaRobotsNofollow":"follow","metaRobotsNoindex":"noindex","opengraphAuthor":"","opengraphDescription":"Customer vulnerability can come in various forms and guises and can be temporary, sporadic or permanent in nature.","opengraphImage":null,"metaDesc":"Customer vulnerability can come in various forms and guises and can be temporary, sporadic or permanent in nature.","canonical":"","opengraphTitle":"Ways we can help | Hampshire Trust Bank (HTB)","twitterDescription":"","twitterTitle":"","twitterImage":null,"title":"Ways we can help | Hampshire Trust Bank (HTB)","opengraphUrl":"https://htb-stack-admin.dusted.digital/additional-support/ways-we-can-help/","opengraphSiteName":"HTB","opengraphModifiedTime":"2026-02-03T12:23:18+00:00"},"dynamicContent":{"layouts":[{"fieldGroupName":"page_Dynamiccontent_Layouts_PageIntro","pageColumnsColumn1":{"pageIntroLeftButtonLabel":null,"pageIntroLeftButtonLink":null,"pageIntroLeftIntro":"How we can support you","pageIntroLeftText":"<p>The are a number of reasons that could result in you requiring us to provide some additional support or change our approach to working with you in the short term, in the future or through the entirety of your time as an HTB customer. These could include health or mental health concerns, money worries or an event in your life such as a bereavement or relationship breakdown.</p>\n","pageIntroLeftTitle":"Focussed on"},"pageColumnsColumn2":{"pageIntroRightButtonLabel":null,"pageIntroRightButtonLink":null,"pageIntroRightButtonColour":"blue","pageIntroRightIntro":null,"pageIntroRightText":null,"pageIntroRightTitle":null},"halfLeftColumn":{"halfLeftOneButtonText":null,"halfLeftOneIntro":null,"halfLeftOneLink":null,"halfLeftOneText":null,"halfLeftOneTitle":null},"halfRightColumn":{"halfRightOneButtonText":null,"halfRightOneIntro":null,"halfRightOneLink":null,"halfRightOneText":null,"halfRightOneTitle":null}},{"fieldGroupName":"page_Dynamiccontent_Layouts_InformationTextBlock","informationBlockLink":null,"informationBlockLinkButtonText":null,"informationBlockSubTitle":null,"informationBlockText":"<p>At HTB we want to provide help in a way which best suits you. There are a range of things we can do to make things easier depending on your individual needs, including but not limited to:</p>\n<ul>\n<li>Providing a range of ways to contact us and noting your preferred method of contact</li>\n<li>Talking to someone in the team you trust</li>\n<li>Offering support with our online application system and using our website</li>\n<li>Facilitating an authorised third party to be added to the account to assist you with interactions with us</li>\n<li>Registering Power of Attorneys to your account</li>\n<li>Spending additional time with you to more deeply explain product terms or options</li>\n<li>Providing support options if you are struggling to make payments</li>\n<li>Signposting you to other organisations which can provide expert support</li>\n</ul>\n<p>If you would like to discuss support options please contact us on the below phone numbers all of which are available Monday-Friday, 9-5.</p>\n<ul>\n<li>Asset Finance – 020 7862 6262</li>\n<li>Specialist Mortgages – 020 7862 6244</li>\n<li>Development Finance – 020 7862 6278</li>\n<li>Savings – 020 7862 6222</li>\n</ul>\n<p>Alternatively you can email us at <a href=\"mailto:customersupport@htb.co.uk\">customersupport@htb.co.uk</a></p>\n<p>&nbsp;</p>\n<h2>Organisations which can provide advice and support</h2>\n<p>Alternatively if you would like any additional support from a number of services available on the internet, please use the following links to help you through this difficult time</p>\n<ul>\n<li><a href=\"https://www.gov.uk/government/organisations/office-of-the-public-guardian\"><strong>The Office of the Public Guardian</strong></a><strong><br />\n</strong>Information on and obtaining a Power of Attorney<br />\n0300 456 0300<br />\ncustomerservices@publicguardian.gov.uk</li>\n</ul>\n<p>&nbsp;</p>\n<ul>\n<li><a href=\"https://www.citizensadvice.org.uk/\"><strong>Citizens Advice</strong></a><strong><br />\n</strong>Advice and support with work, debt and money, family, housing, law, immigration, benefits and health<br />\n0800 114 8848 (England)<br />\n0800 702 2020 (Wales)<br />\nThe Citizens Advice website has an online chat service for both debt advice and other queries</li>\n</ul>\n<p>&nbsp;</p>\n<ul>\n<li><strong><a href=\"https://www.samaritans.org/\"> The Samaritans</a></strong><strong><br />\n</strong>For support if you are having a difficult time, struggling with your mental health or having suicidal thoughts<br />\n116 123<br />\n<a href=\"mailto:jo@samaritans.com\">jo@samaritans.com</a><br />\nThe Samaritans website has an online chat function</li>\n</ul>\n<p>&nbsp;</p>\n<ul>\n<li><a href=\"https://www.shelter.org.uk/\"><strong>Shelter</strong></a><br />\nInformation and advice on housing and homelessness<br />\n0808 800 444<br />\nShelter’s website has an online chat service</li>\n</ul>\n<p>&nbsp;</p>\n<ul>\n<li><a href=\"https://www.financial-ombudsman.org.uk/\"><strong>Financial Ombudsmen Service</strong></a><br />\nFor complaints escalation<br />\n0800 023 4567<br />\ncomplaint.info@financial-ombudsman.org.uk</li>\n</ul>\n","informationBlockTitle":"Ways we can help","openInNewTab":null}]},"landingPageDynamicContent":{"landingPageFlexibleContent":[]}},"breadcrumb":{"location":"/additional-support/ways-we-can-help","crumbs":[{"pathname":"/","crumbLabel":"HTB"},{"pathname":"/additional-support/","crumbLabel":"additional-support"},{"pathname":"/additional-support/ways-we-can-help/","crumbLabel":"ways-we-can-help"}]}}},"staticQueryHashes":["1239430513","1586857859","1772891646","229476007","2634765651","3649515864","493905975","63159454"]}