There are some frequently asked questions below and, if you still need some help, please get in touch with the team.
\nPlease have all your known security details handy so we can help get you get logged in. Remember, our team will never ask you for your full security details.
\n","stickyPageSection":"Good to know"},"pageOptions":{"hideBreadcrumbs":false},"featuredImage":null,"seo":{"metaRobotsNofollow":"follow","metaRobotsNoindex":"noindex","opengraphAuthor":"","opengraphDescription":"Our savings portal has had an upgrade. We’re here to guide you through what’s changed, why and how to seek help if you need it.","opengraphImage":null,"metaDesc":"Our savings portal has had an upgrade. We’re here to guide you through what’s changed, why and how to seek help if you need it.","canonical":"","opengraphTitle":"Register for our new savings portal Hampshire Trust Bank","twitterDescription":"","twitterTitle":"","twitterImage":null,"title":"Register for our new savings portal Hampshire Trust Bank","opengraphUrl":"https://htb-stack-admin.dusted.digital/savingsportal/","opengraphSiteName":"HTB","opengraphModifiedTime":"2026-01-26T09:27:42+00:00"},"dynamicContent":{"layouts":[{"fieldGroupName":"page_Dynamiccontent_Layouts_PageIntro","pageColumnsColumn1":{"pageIntroLeftButtonLabel":null,"pageIntroLeftButtonLink":null,"pageIntroLeftIntro":"Our savings portal has been upgraded","pageIntroLeftText":"Things might look a bit different when you first sign in.
\nThis page guides you through what’s changed, why, and how to find help if you need it.
\n\n
Already registered for our new portal or opened an account after 1 May 2024? You can log into your account using the link below.
\n\n","pageIntroLeftTitle":null},"pageColumnsColumn2":{"pageIntroRightButtonLabel":"Register","pageIntroRightButtonLink":"https://secure.htb.co.uk/","pageIntroRightButtonColour":"orange","pageIntroRightIntro":"Let's get started","pageIntroRightText":"You’ll need your login information, memorable word, email and mobile number to hand.
\n","pageIntroRightTitle":"Ready to register?"},"halfLeftColumn":{"halfLeftOneButtonText":null,"halfLeftOneIntro":null,"halfLeftOneLink":null,"halfLeftOneText":null,"halfLeftOneTitle":null},"halfRightColumn":{"halfRightOneButtonText":null,"halfRightOneIntro":null,"halfRightOneLink":null,"halfRightOneText":null,"halfRightOneTitle":null}},{"fieldGroupName":"page_Dynamiccontent_Layouts_PageBody","pageContent":"It’s still a secure and easy way to manage your savings. You’ll also be able to:
\n…and we have a lot of helpful changes coming up.
\nYou’ll be better informed too, with new text messages and emails being sent so you’re always aware of what’s happening on your account.
\n\n\n
We’ll guide you through the registration of our new online savings portal the next time you sign in. It will only take a few minutes and won’t interfere your account.
\nThe next time you log in, we’ll ask you to:
\nYou’ll then be able to log in by using your email address as your User ID.
\n\n\n
Great. You can log in here.
\n\n\n
We’re here for you. In the below video, Jacob walks through − step by step − how to register and sign in. You can pause, rewind and replay the video at your own pace and even add subtitles if you’d like to.
\n\n\n
This affects everyone who has a savings account with us.
\nIf you’re opening an account with us now, you’ll get our new savings portal straight away.
\nIf you opened your account before 1 May 2024 you’ll be asked to register for the new online savings portal when you next log in.
\n"},{"fieldGroupName":"page_Dynamiccontent_Layouts_InformationTextBlock","informationBlockLink":null,"informationBlockLinkButtonText":null,"informationBlockSubTitle":null,"informationBlockText":"There’s some frequently asked questions below and, if you still need some help, please get in touch with our team.
\n\n","informationBlockTitle":"I need some extra help","openInNewTab":null},{"fieldGroupName":"page_Dynamiccontent_Layouts_FullFaqs","fullFaq":[{"id":"ZmFxLWNhdGVnb3J5LXRhZ3M6MTg4","name":"Savings Help Hub","faqs":{"nodes":[{"title":"About our new online savings portal","childFaqs":{"nodes":[{"title":"What is changing?","content":"We’ve upgraded our online savings portal. It’s still a secure and an easy way to manage your accounts. You’ll also find communications from us, be able to apply for new HTB accounts and even send our team secure messages. And we have even more helpful changes to come.
\nYou’ll be better informed too, with new text messages and emails being sent so you’re always aware of what’s happening on your account.
\n"},{"title":"What do I need to do?","content":"You’ll need to sign-up to our new savings portal to use it.
\nIf you opened your savings account before 1 May 2024 you will be guided to register for the new online savings portal when you next log in.
\nCustomers who have joined us since then will get access to the new portal straight away and won’t need to do anything new.
\n"},{"title":"I need help","content":"We understand, and the team are here to help. In the video above, Jacob walks through, step-by-step, how to register and log in. You can pause, rewind and replay the video at your own pace and even add subtitles if you’d like to.
\nIf you’re getting stuck or need us to go through it with you, don’t worry, we’re here. Please get in touch (have all your security details handy so we can help get you logged in).
\nOur customer service team are available on 020 7862 6222 and savingsportal@htb.co.uk. We’re available 9am-5pm Monday to Friday, excluding bank holidays.
\n"},{"title":"I need to talk to someone","content":"Please reach out to our customer service team for extra help on 020 7862 6222 or email our dedicated portal team at savingsportal@htb.co.uk.
\nWe’re available 9am-5pm Monday to Friday, excluding bank holidays.
\n"}]}},{"title":"My savings accounts","childFaqs":{"nodes":[{"title":"Will my account number change?","content":"No, your account number won’t change.
\n"},{"title":"What happens to my planned payments?","content":"All payments will process as usual.
\n"},{"title":"Are there any changes to my account terms and conditions?","content":"No.
\nWe may update our terms at any time, giving you plenty of notice. Until then, nothing will change.
\n"},{"title":"How can I see my account statements or transaction history in the new portal?","content":"You can see your account statement and transaction history as usual on the new portal.
\n"}]}},{"title":"Signing-up for the new portal","childFaqs":{"nodes":[{"title":"I’m ready, what do I need to do now?","content":"Simply click Register at the top and you’ll be guided through registration. You’ll need to log in to your account and update your security and contact details.
\nOnce you’re logged in and updated your password on the new portal, you are all set.
\n"},{"title":"I’ve forgotten my User ID","content":"If you joined us from May 2024, your User ID can be found on the email we sent you when we opened your account.
\nIf you managed your account online before May 2024 and have registered for our new online portal, your User ID will be your email address, so you could try that first.
\n"},{"title":"I’ve forgotten my password or memorable word","content":"Your memorable word is case sensitive (in case this helps).
\nIf you need help, get in touch with our customer service team on 020 7862 6222 or email savingsportal@htb.co.uk and we’ll sort this out for you.
\nWe’re open 9am-5pm Monday to Friday, excluding bank holidays.
\n"},{"title":"Will there be any disruption to my account?","content":"You don’t need to move onto the new portal until you’re ready, but you will need to register to start using it. There’s no downtime planned and your accounts are unchanged.
\n"},{"title":"Why are you asking me to verify my details?","content":"We’re a digital bank and use your contact details to make sure it’s you when you log in, so we need to make sure these are up to date.
\nFor convenience, your email address will become your User ID and, to help you stay in control, we’ll also start sending you text messages and emails so you’re always aware of what’s happening on your account.
\n\n"},{"title":"Is the new portal secure?","content":"
The new savings portal is secure. In fact, we mention some of our new security features in our recent article about fraud prevention.
\nAnd, for extra peace of mind, we’ll start sending you text messages and emails so you’re always aware of what’s happening on your account up-to-the-minute.
\n"},{"title":"How can I provide feedback or tell you about an issue?","content":"We really appreciate feedback and the opportunity to put things right.
\nWe ask that you get in touch 9am-5pm Monday to Friday on 020 7862 6222 or email savingsportal@htb.co.uk.
\n"},{"title":"I’m getting an error message or have been locked out","content":"Our customer service team is available 9am-5pm Monday to Friday. Please reach out for extra help on 020 7862 6222 or email savingsportal@htb.co.uk.
\n"},{"title":"I don’t have a mobile phone number or email address","content":"We’re a digital bank and we use your contact details to make sure it’s you when you log in. Unfortunately, you won’t be able to access our new online savings portal without these.
\nOur customer service team is available 9am-5pm Monday to Friday. Please reach out for extra help on 020 7862 6222 or email savings@htb.co.uk as usual.
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