Scams are on the rise and technology is making it easier for fraudsters to get away with it, with criminals becoming increasingly expert at impersonating people, organisations and the police.
\nIn this section, we share information, security tips and fraud-prevention guidance to help you understand what tools we use to keep you safe, and how to avoid falling victim to fraud and scams.
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If you’ve been tricked into paying money to someone who isn’t genuine or for a different purpose from what you meant, you may be able to make a claim for a reimbursement.
\nLearn more about Authorised Push Payment
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It’s important to confidently Take five minutes to stop and think to protect you and your money: stop, challenge, protect.
\n\n","informationBlockTitle":" Even the savviest person can be tricked into revealing security details or sending money to a criminal’s account, especially when they may be distracted by other concerns or stresses. ","openInNewTab":["yes"]},{"fieldGroupName":"page_Dynamiccontent_Layouts_InformationAccordionRepeater","informationAccordionTitle":"Learn more","informationAccordion":[{"informationText":"
We’re always working to find new ways to help our customers stay safe from fraud.
\nWe work with external fraud prevention partners and monitor suspicious activities, such as phishing attempts, impersonation attempts and any unauthorised use of our brand. If we detect something suspicious that affects you, we’ll work with you to resolve the matter as quickly as possible.
\nWe continually add new systems and update our technology to help keep you and your money safe.
\nFor example:
\nScammers often pretend to work for large, well-recognised and respected companies. This could be banks, insurance companies, technology companies or charities. It’s very rare that your bank will call you and ask for your details over the phone.
\nSpot scammers and help protect yourself:
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And generally:
\nIf you’re ever in any doubt about whether a communication you’ve received from us is genuine, please contact us straight away.
\nIf you believe you’ve been a victim of a scam or you suspect fraudsters might be trying to access your money, please contact our dedicated Financial Crime team at financialcrime@htb.co.uk
\nIf you receive an email, text or phone call (claiming to be) from us asking for your personal or security information, please don’t reply or click on any links or attachments.
\nProviding this information will help us to further reduce fraud and prevent any future attacks.
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